The Top 5 Errors Made by Money-Losing Ecommerce Sites
Setting up an ecommerce site is easy. There are ecommerce solutions that can create a snazzy store for you in minutes. However, running an ecommerce business is a totally different ball game. Attracting traffic and generating revenue in the face of fierce competition is hard but businesses that avoid these basic missteps can gain traction and make excellent profits. 1. Making things difficult for the customer. This includes almost everything that you can do to turn customers away. It begins with a site design that is not intuitive and results in tedious navigation. In today’s market, this includes not having a mobile optimized website[1]. Not enough payment options and a cumbersome purchase process result in customers leaving empty-handed even though they were on the cusp of completing a purchase. Add low-quality images and poor product descriptions to the mix and you have put together a potent combination that will definitely prevent your ecommerce business from taking off. Related: How to Fix 3 Common Online Marketing Mistakes[2] 2. Not targeting customers. Customer acquisition is one of the biggest costs that ecommerce sites incur. Businesses without a system for targeting specific customer personas, as well as marketing to existing customers, spend excessively targeting the wrong audience. Even though first-time visitors drive 73 percent of online conversions, these are less profitable because of the higher cost of customer acquisition. To effectively target customers, capture your customer’s information. Then you can market at a lower cost in a more personalized manner. 3. Low profit margins. Rookie ecommerce sites do business at a loss until they achieve economies of scale. If and when they do make money, inventory, payment gateway fees, shipping, advertising, staff and technology nibble away at profit margins. Incentives are a great way to build a customer base but only when the…
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