The click moment
If success is random, as the author of The Click Moment claims, can anything be systematically done to create it? In truth, a combination of the right kind of people, outstanding ideas and measured risk will form the cornerstone of a successful business. It’s every company’s dream to come up with a product or idea that changes everything but few are lucky enough to succeed in doing it. There are some organisations, however, that make it look easy - Apple has done so repeatedly, with innovations such as the iPod, iTunes, iPhone and iPad all altering the landscape of their respective markets.The secret to coming up with new, game‑changing ideas is something every brand, and every marketer, wants to learn.But according to a new book, The Click Moment: Seizing Opportunity in an Unpredictable World, by Frans Johansson, there is no way to know how or when these seminal ideas will come about and whether they will be successful when they do. They are influenced by so many unpredictable and complex factors that they are effectively random, and neither experience nor training are of any help.A chain of eventsThe most significant successes of companies such as Starbucks, Microsoft and Google could not have occurred if not for certain events outside their founders’ control, Johansson claims.He tells Marketing Week: “If you dig deep underneath any success story, it tends to be very polished and put together after the fact.“While it was happening, nobody could really have foreseen it. Even stories that we know very well are just a way of providing a pattern - an explanation for what happened.”He gives the example of Howard Schultz, chief executive at Starbucks. Schultz only hit upon the idea of selling a coffee-shop experience - as opposed to just the beans - after trying espresso for…
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