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Marketing's got talent

Ditch the corporate recruitment rulebook and find new ways to attract and keep the best people, say Britain’s top brands. As auditions for this year’s series of The X Factor get under way, people are lining up across the country hoping to be shortlisted.But it is not only the show that is searching for exceptional aptitude - businesses too are looking for new ways to attract the best staff, and keep them committed once they are on board.Companies including Heineken, Diageo, Mars UK and Live Nation are moving towards a more considered approach to finding talent by taking the interview process out of the office and not asking the usual questions that can often elicit similar answers.Heineken, for example, added a video on YouTube called The Candidate, which shows the unorthodox interview practices it used to hire an intern, including the interviewer fainting and members of the brand team holding hands with the interviewee. The process was filmed and the results were put to the internal marketing team so it could decide on the winning candidate (see case study[1]).Diageo, which sends out offer letters with a bottle of the successful candidate’s favourite drink, believes that Heineken’s recruitment project is an extreme example of the trend for going beyond the normal interview process, but that it shows the need to get to know people on a personal level.Diageo global innovation director Syl Saller says: “I loved it because it was very thought-provoking in terms of how we interview people. I don’t know whether you need to be that extreme but I think this idea of meeting people in bars and getting to know them personally can be important.“Why should we be meeting people in an office building?” adds Saller. “Why not in their favourite bar and have them tell us why…
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Sex... does it still sell?

Debate over the use of sexual imagery in marketing has been reignited by – of all people – a ham maker and the National Trust. Lucy Handley looks at what counts as justified use of provocative advertising, as the regulator promises not to shy away from tightening up the rules. Fashion houses have long used sexually provocative adverts to sell clothes, with the likes of American Apparel well known for their risqué images. But a wave of campaigns from some rather more unlikely hell-raisers are using bare flesh and innuendo to sell their products. Richmond Ham and the National Trust are two such brands attempting to get people hot under the collar.Consumers’ reactions have varied widely. An ad for Kerry Foods’ Richmond Ham featuring naked farmers frolicking in luscious green fields is being investigated by the Advertising Standards Authority (ASA) for potentially breaching broadcast advertising codes mainly due to 350 complaints about bare bottoms being broadcast before the 9pm watershed.Meanwhile, a New Look T-shirt showing a woman with a football between her legs was withdrawn from sale last month after complaints from customers on blogs and Facebook. And the National Trust, not generally known for its outrageousness, has launched an app giving a guided tour of Soho’s red light district to lure younger people to the brand, though only one person has officially complained that it is ‘glorifying the permissive society’ by doing so.Marketers all want their brands to stand out, but treading the right side of the line can be tricky, especially when it comes to mass media such as outdoor advertisingAlso a marketing case study is this year’s publishing phenomenon, Fifty Shades of Grey by the British author EL James. The book would suggest that sex still most definitely sells but its front cover downplays the content. The…
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Sponsors fall short of gold standard in first social media Olympics

Research seen by Marketing Week reveals that London 2012 sponsors must use social media in a more sophisticated way if their messages are to reach the global Olympic audience. Reaching out: Brands must use social media to engage with their audiencesThe day Britain picked up the Olympic flame from Athens in May was the day UK Twitter users began talking about the event in earnest. And they haven’t stopped since, which means the London Games will be the most digitally connected Olympics ever.But while the Olympic buzz has undoubtedly grown louder among the UK’s social media community – with many athletes’ Twitter updates making the front pages of national newspapers - most of the Olympic sponsor brands don’t yet appear to be strongly associated with the Games on Twitter.Worse still, YouGov’s BrandIndex tool, which measures brand health, shows that few of the sponsors appear to be significantly benefiting from their association with London 2012.According to data from YouGov, seen exclusively by Marketing Week, the number of times the Olympics were mentioned on Twitter suddenly jumped on 17 May when Princess Anne received the flame in a ceremony in Athens. That began the Olympic torch relay, which will culminate with the opening ceremony of the Games in London on 27 July.On the day the torch was collected, the word “Olympics” reached 39 per cent of the social network’s UK users via the Twitter accounts they were following, compared with a reach of just 21 per cent the day before, according to YouGov. On peak days, around two-thirds were seeing tweets containing references to the Olympics appearing in their feeds.YouGov’s social media audience measurement tool SoMA analyses more than 10,000 UK-based Twitter accounts, giving a representative sample of the tweets seen by British users. YouGov group director of new products Andy Morris…
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Gangnam Style marketing

Borrowing from video dance crazes is becoming popular in marketing but how do brands use them in a way that matches their strategies? Whether it is the Harlem Shake[1], Gangnam Style[2], Fenton the dog[3] or Success Kid, internet memes by their nature have captured the imagination of audiences worldwide.As fast-growing and eminently shareable sources of entertainment, brands have seen the advantage of capitalising on these ready-made cultural phenomena.Success Kid has starred in an ad for Virgin Media, Fenton’s mad deer chase in a London park has been re-imagined by EE[4], a baby broke into Gangnam Style dance moves for electronic cigarette firm E-Lites[5], and a host of brands, including Topshop[6], Pepsi, Lynx[7] and Ask.com, have created their version of the dance video Harlem Shake, albeit to varying degrees of applause.“Memes are contagious and therefore inherently social,” says Virgin Media director of advertising and sponsorship Richard Larcombe. “With the increasing number of social sharing platforms, sharing is becoming quicker and easier and people are engaging with and sharing more content as a result. Advertising always follows culture and brands are seeing the opportunity and taking advantage of it.”Authenticity is heralded as one of the most vital ingredients when using memes in marketing and it is that which has made some versions of the Harlem Shake work better than others, says Topshop chief marketing officer Justin Cooke (see Q&A).“Online content is about capturing the moment, but honestly. It has to be real, you can’t force it,” he says. A baby breaks into Gangnam Style dance moves in electronic cigarette brand E-Lites’ TV adThe fashion chain’s video[8] features models Jourdan Dunn, Cara Delevingne and Rosie Tapner backstage at the brand’s autumn/winter 2013 fashion show. It had the spontaneity element that is common in other Harlem Shake videos, and provided behind-the-scenes footage of the…
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A touch of American magic on Britain's high streets

The eyes of the world are on the UK during the Olympics and, as the country grapples with a double-dip recession, US brands are trying to inject some confidence and brashness. Lucy Handley reports. Brits may be familiar with famous American exports including Hershey’s chocolate, Oreo cookies and supersized portions of food, but US brands are becoming more than a holiday treat brought back to the office.After much anticipation and a number of delays, US lingerie retailer Victoria’s Secret launched its first UK store at Westfield’s Stratford shopping centre in London last week, a brand famous for its ‘Angel’ models who strut down the catwalk in wings and tutus as well as their underwear.But behind the fluff and fairy costumes lies a serious business. Parent company Limited Brands made nearly $300m (£193m) profit in the first quarter of this year alone.The underwear shop will be hoping Brits warm to its particular brand of smalls. And despite the rocky UK economy, US companies seem to have brought their brand of optimism with them. Latest GDP data shows that the UK economy has contracted by 0.7%, but many US exporters believe the global exposure of London 2012 will benefit their brands and enable them to reach further than British shoppers.Matt Lopez, chief executive of EB Brands UK, a US firm that has just launched a range of brightly coloured silicone purses and wallets over here called Candy Store, says he was surprised at how quickly they sold out in Selfridges, a popular destination for British and overseas shoppers alike.He believes British shoppers are keen to see new brands on the high street and are particularly quick to pick up trends from the States.“There’s a faster turnover than a [similar] location in the US,” he says. “The UK consumer spends more discretionary income…
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Sky's Stephen van Rooyen talks Wiggins and winning

Sky’s managing director of sales and marketing tells Lucy Handley about how he plans to strengthen the broadcaster’s position as a brand consumers and rivals look up to. BSkyB is riding high. Last month its Team Sky cyclist Bradley Wiggins rode to victory in the Tour de France and days later it announced annual profits of £1.2bn, up 17 per cent on the previous year.Despite having to contend with flat advertising figures, slowing subscription rates and a reputation dented by stakeholder News Corp’s involvement in the phone hacking scandal, Sky’s managing director of sales and marketing Stephen van Rooyen - the man behind the brand and its £200m budget - is upbeat.Meeting him in his glass-walled office, he appears not unlike a modern-day Don Draper, the ad agency star of hit show Mad Men that is now available exclusively on Sky Atlantic.Dressed in a black suit and tie complete with breast-pocket handkerchief, he says of taking over the role a year ago: “I think this is the best job in Britain. The combination of having the incredible dynamism of the Sky brand, the sub-brands we have, the innovation we deliver, the focus on the customer [meant] I was nothing but upbeat about the size and scale of the opportunity.”Van Rooyen got the top job in August 2011, after a top-level management reshuffle, which saw his boss Andrea Zappia leave the UK position to become chief executive of Sky Italia. Zappia took on that role in place of Tom Mockridge, who left Sky Italia to run News International in place of Rebekah Brooks, who resigned in the light of the phone hacking scandal.Since being promoted to the top marketing job, van Rooyen has helped launch Sky’s Formula 1 channel and pay-as-you-go internet service Now TV.Launched last month, Sky is hoping that…
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