Live in the moment
Brands need to make their marketing topical and reactive - known as ‘moment marketing’ - in today’s digital world where consumers are calling the shots. In a technique that brings together content, the ‘always on’ consumer and personalisation, brands are looking at how they can use ‘moment marketing’ to react to current events and engage with individuals.“There isn’t just one consumer, there are millions with individual needs and preferences. Personalisation is going to be extremely important in everything we do,” said Tesco.com international director Frans Falize at this year’s Festival of Media Global.Falize says that the future will involve targeting people individually with promotions that are relevant to what they are likely to buy “and that enhance the chance of [each shopper] actually purchasing something”.This means allowing consumers to be part of the conversation and reacting with relevant and topical content that does more than tell people to buy certain products. Known as ‘moment marketing’, it is a technique being picked up by companies including Unilever, Nestlé, Nando’s and Visa. Whether it is communicating with each customer in real time or responding to events as they happen, savvy brands are putting themselves at the heart of current events.Unilever senior vice-president of global media Luis Di Como says that the days of the big traditional ad campaign are numbered. Talking at the same event in Switzerland, he said: “The digital revolution has transformed everything we do. We have moved from the world wide web (www)to this new concept of what we want, when we want, where we want (www.www.www). This is the new paradigm for us. Consumers are at the centre of it and are in control of it.”To illustrate this shift in consumer behaviour he highlighted a picture of the crowd in Rome’s St Peter’s Square ahead of the new…
Read more...