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Marketing

Live in the moment

Brands need to make their marketing topical and reactive - known as ‘moment marketing’ - in today’s digital world where consumers are calling the shots. In a technique that brings together content, the ‘always on’ consumer and personalisation, brands are looking at how they can use ‘moment marketing’ to react to current events and engage with individuals.“There isn’t just one consumer, there are millions with individual needs and preferences. Personalisation is going to be extremely important in everything we do,” said Tesco.com international director Frans Falize at this year’s Festival of Media Global.Falize says that the future will involve targeting people individually with promotions that are relevant to what they are likely to buy “and that enhance the chance of [each shopper] actually purchasing something”.This means allowing consumers to be part of the conversation and reacting with relevant and topical content that does more than tell people to buy certain products. Known as ‘moment marketing’, it is a technique being picked up by companies including Unilever, Nestlé, Nando’s and Visa. Whether it is communicating with each customer in real time or responding to events as they happen, savvy brands are putting themselves at the heart of current events.Unilever senior vice-president of global media Luis Di Como says that the days of the big traditional ad campaign are numbered. Talking at the same event in Switzerland, he said: “The digital revolution has transformed everything we do. We have moved from the world wide web (www)to this new concept of what we want, when we want, where we want (www.www.www). This is the new paradigm for us. Consumers are at the centre of it and are in control of it.”To illustrate this shift in consumer behaviour he highlighted a picture of the crowd in Rome’s St Peter’s Square ahead of the new…
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The top 100 most valuable global brands 2013

This year’s BrandZ ranking of the top 100 valuable global brands sees Apple maintain its reign at number one and the value of the top brands grow by 7 per cent to $2.6 trillion RankingBrandBrand value 2013 ($M)1Apple185,0712Google113,6693IBM112,5364McDonald’s90,2565Coca-Cola78,4156AT&T75,5077Microsoft69,8148Marlboro69,3839Visa56,06010China Mobile55,368The world’s biggest brands are worth hundreds of billions of dollars - and this year’s list of the 100 most valuable comes in at an astonishing $2.6 trillion, according to Millward Brown Optimor, which produces the annual BrandZ list.But what makes a brand worth as much as $185bn, the value of Apple this year? A balance of local and global strength, diversifying into new areas of business, having a strong corporate brand and either being a premium or everyday brand are some of the features which help to make it to the top. The top 10 brands, such as Google ($113.7bn), IBM ($112.5bn), McDonald’s ($90.3bn) and Coca-Cola ($78.4bn) have these qualities in spades, says global BrandZ director Peter Walshe.“What we see with the most popular or powerful brands is that brand lasts a lot longer, is more robust and doesn’t tend to slip as much, whereas the finances go up and down,” he says, suggesting that brand is more sustainable than financials. Apple maintains its top slot in the rankings this year because of the strength of its brand, with a value of $185.1bn. However, its rate of growth has slowed by 95 per cent due to a slip in stock price and negative investor sentiment.“Its brand value only increased by 1 per cent this year but it still holds the record for the most valuable brand. And it leads by a long way. The next brand in the ranking, Google, is worth $113.7bn [reversing a 3 per cent decline last year to a 5 per cent gain] so Apple is $71.4bn…
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Playing it safe

Diet Coke, Galaxy, Old Spice and KitKat are rekindling old advertising and slogans for today’s audiences. Is this the result of a creative deficit or are fears of a public backlash on social media smothering the urge to chance something new? “We used to say to clients the biggest risk you can take is not to take a risk because very few advertising campaigns could damage a brand. In order to get a decent return on your investment you have to take some risks and try new things because that’s what engages people. I’m not sure that’s true anymore,” says Tim Lindsay, chief executive officer at creative association D&AD and former agency head at TBWA and Publicis.Lindsay believes this is because of internet-empowered consumer groups who can respond to things they don’t like and get a reaction instantly. “Things have changed and, because of Mumsnet and countless other internet empowered groups, marketers are desperately scared of putting a foot wrong now. It doesn’t have to be their consumers, it can be anyone who happens to take umbrage and we have seen examples of it.” In the past month two brands have had to pull new advertising campaigns because they sparked a backlash on social media. An online video ad for soft drink Mountain Dew showed a beaten up waitress on crutches trying to identify her attackers from a line-up made up of a goat character, voiced by controversial rapper Tyler the Creator, and several black men.Brand owner PepsiCo removed the ad from Mountain Dew’s Green Label Sound website[1] after critics blasted it for making light of violence against women and portraying racial stereotypes. PepsiCo posted on Twitter and Facebook apologising for any offence caused, including the ‘hashtag’ #fail at the end of the statement.Just a few weeks before, Hyundai had…
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Playing it safe

Diet Coke, Galaxy, Old Spice and KitKat are rekindling old advertising and slogans for today’s audiences. Is this the result of a creative deficit or are fears of a public backlash on social media smothering the urge to chance something new? “We used to say to clients the biggest risk you can take is not to take a risk because very few advertising campaigns could damage a brand. In order to get a decent return on your investment you have to take some risks and try new things because that’s what engages people. I’m not sure that’s true anymore,” says Tim Lindsay, chief executive officer at creative association D&AD and former agency head at TBWA and Publicis.Lindsay believes this is because of internet-empowered consumer groups who can respond to things they don’t like and get a reaction instantly. “Things have changed and, because of Mumsnet and countless other internet empowered groups, marketers are desperately scared of putting a foot wrong now. It doesn’t have to be their consumers, it can be anyone who happens to take umbrage and we have seen examples of it.” In the past month two brands have had to pull new advertising campaigns because they sparked a backlash on social media. An online video ad for soft drink Mountain Dew showed a beaten up waitress on crutches trying to identify her attackers from a line-up made up of a goat character, voiced by controversial rapper Tyler the Creator, and several black men.Brand owner PepsiCo removed the ad from Mountain Dew’s Green Label Sound website[1] after critics blasted it for making light of violence against women and portraying racial stereotypes. PepsiCo posted on Twitter and Facebook apologising for any offence caused, including the ‘hashtag’ #fail at the end of the statement.Just a few weeks before, Hyundai had…
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Salary survey 2013: The full analysis

Money’s too tight to mention The economic downturn continues to have a negative effect on salaries and promotions but there are other ways to keep employees happy. If marketers needed any more evidence that this is the age of austerity, then the 2013 Marketing Week/Ball & Hoolahan Salary Survey provides it.As household incomes are squeezed, 26 per cent of marketers did not receive a pay rise in 2012, while for 34 per cent any increase was less than 3 per cent.The average rise expected this year is 3.6 per cent, but a quarter of marketers expect their salary to remain unchanged during 2013. Compare this to 2001 when average salary increases were a whopping 8.7 per cent.But it is not all doom and gloom. Nearly one in 10 are enjoying pay rises of 6-11 per cent. Around 16 per cent work for US-owned companies, which traditionally pay better than UK companies.FlexibilityIf employers are reluctant to increase salaries, they need to look at alternative ways of keeping marketers happy - flexible working, for example, for which there is a strong demand. Nearly 75 per cent say flexible working is either important or very important to them, although only 14 per cent say being able to work more flexibly would be the main reason for changing jobs.So far, only 62 per cent of companies have adopted flexible working and of those employers yet to offer it, 56 per cent are unlikely to do so over the next 12 months. But for PepsiCo European marketing director Lee Sargent, flexible working is crucial.“It is a rising trend in marketing and you need to have an adult relationship with your staff - which means trusting them and giving them more control over how they deliver what you want them to.”But there is a mixed picture…
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Marketing to kids

As the industry waits for the Government’s reaction to the Bailey Review and lobby groups step up their efforts to ban advertising to under-11s, can there ever be an ethical way to market to children? The Government has pledged to crack down on irresponsible advertising“Suckled on lies” is the headline that columnist George Monbiot used for an article about how brands target children. It followed an open letter by lobby group Leave Our Kids Alone to the Daily Telegraph last month, urging a ban on advertising to under-11s.Monbiot’s strong views have sent ripples through the industry, not least among the brands he accused of targeting “defenceless” children with “precision and ruthlessness”.Clamping down on the commercialisation of children was one of the coalition Government’s key objectives when it came to power in 2010, but as the industry waits for recommendations following the Bailey Review (see speed read, right) the marketing landscape continues to gain complexity.The rise of digital communication channels and in-school advertising, in particular have been singled out as stress points by parents who claim there is a lack of control over messaging to youngsters. Earlier this month, a group of parents in the US sued Apple for ‘unfairly profiting’ from in-game purchases.Judging by children’s minister Edward Timpson’s initial findings of the review though, it seems a full-on ban is unlikely as he believes “heavy handed and unnecessary Government regulation of the ad industry is to be avoided” so long as self-regulation continues to effectively protect children and reassure parents. But nonetheless brands must take responsibility.Ian Twinn, Incorporated Society of British Advertisers (ISBA) public affairs director, says the biggest problem society faces today is that children have much easier access to digital media than their parents did growing up, so, as a result, have not always understood what their children…
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