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Instant connection

Instagram, Vine and Snapchat, with their growing popularity, are enabling brands to use short-form video to engage consumers, but there are pitfalls to be wary of in the trend for instant marketing. Snapchat, Instagram video and Vine let people create video to share short snippets of their lives with friends and followers. But when brands become involved it could open them up to both risks and rewards. Although marketers are used to short advertising spots on TV, is this new trend towards instant marketing - content lasting less than 15 seconds delivered via social media and mobile - worth it to get the message across?Snapchat has been surrounded by negative press as people have used it to send explicit imagery. Users send pictures via mobile that can appear from between one to 10 seconds then disappear from the recipients’ phones once opened, although people can screen grab images if they are fast enough.Lynx[1], MTV UK and Doritos are just some of the first brands to try out the apps as a marketing tool, sharing short videos and exclusive pictures to drum up interest around products, launch events and the brand in general. “We are fully aware that Snapchat is popular but it does have a slightly seedy ‘sexting’ reputation for some,” says David Titman, senior brand manager at Lynx, which tested the app last month. “Being aware of this means you know what you might be getting yourself into.” When devising strategies, we listen to our social audience first. Before using Snapchat, we interacted with fans on social to gauge relevanceWorking with its digital creative agency, TMW, Lynx trialled Snapchat[2] by sending core fans exclusive content about a secret Lynx launch party, including behind-the-scenes pictures of host and television presenter Charlie Webster on a photo shoot and photographs of her…
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Launching in Russia

Russia’s middle class is undergoing phenomenal growth and is predicted to represent 86 per cent of the population by 2020 with a spending power of $1.3trn. Savvy brands are entering the market now to target this next big opportunity. Russia has been, if not in the hearts, then in the sights of Western brands over the past two decades, as they have sought to gain a foothold in the world’s biggest country while negotiating the political, economic and cultural difficulties posed by the evolving superpower.In the past year a number of major brands have made their move, with Apple[1], Asos[2] and Debenhams launching in the country, as well as super-franchise Peppa Pig. Meanwhile, Amazon has reportedly filed documents to open its first office in Russia after online auction site eBay opened an office in Moscow last year.Although political relations between the West and East remain tetchy at best, the business case for entering Russia appears increasingly attractive. Earlier this year, market research firm Nielsen noted that “stable gross domestic product growth, declining inflation and a record-low unemployment rate are pointing to positive consumer purchasing power in Russia”.According to the Brookings Institution, the Russian middle class will grow by 16 per cent between now and 2020, at which point it will represent 86 per cent of the population and amount to $1.3trn (£852bn) in spending, up 40 per cent on 2010. Russia, along with other BRIC countries Brazil, India and China, could contribute to a combined economy larger than the world’s richest countries by 2050, according to Goldman Sachs.While some brands have stayed away, put off by the challenges of this complex market, others are targeting Russia as their next big growth opportunity, encouraged by the rise of the middle class and the government’s efforts to project a more presentable face…
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What's the language of your brand?

Creating a unified ‘tone of voice’ across all channels of communication that speaks your target audience’s language is a way of making yourself heard above the market chatter. A picture says a thousand words but for brands trying to reach out to new and existing customers, verbal and written language is becomming as important as visual identity in marketing communications. O2 says the right tone of voice is a “weapon” for brand building, while Nationwide and Cisco are experimenting with language to ensure differentiation and improve customer experience.“Yes, we have our logos, our bubbles and colour palette but language for me is one of our biggest brand-building weapons,” says Kat Ward-Smith, head of campaigns and brand experience, O2. “We have 23 million customers, 10,000 employees and every minute of the day we are talking to those customers and trying to find new ones. We can make a beautiful TV ad and do the billboards but it is that one-to-one daily conversation that is also important.” Brands [globally] spend $13bn (£8.7bn) a year on visual identity and just $2bn on verbal identity, according to language consultancy Lingua Brand. The disparity in spend may be due to the fact that how a brand speaks to people is not something that often gets feedback from customers. It can also be difficult to measure the effect of language on customers’ overall experience of its service.Caroline Hobbs, senior manager of customer experience at Nationwide, says: “Customers don’t comment or complain about language, so you have to find out for yourself.” Working with writing and brand language consultancy The Writer, Nationwide defined the language of the ‘On Your Side’ tone of voice that appears in its marketing communications and produced a set of guidelines that could be used by anyone producing written communications within the company.…
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Put your brand on the line

Creating a culture where experimenting is seen as vital and failure is not frowned upon can help brands make radical progress and boost success. “Failure is the only way to make radical progress,” said Google’s Astro Teller at last month’s Cannes Lions International Festival of Creativity. Teller, who runs Google X, the innovation lab behind Google Glass and Google’s self-driving car, says that most of what it generates is rejected.“The vast majority of ideas are killed off early – we try to stop them getting too big. Failure is not a comfortable feeling. You have to create an environment in which you can say ‘that was an awesome failure’.Companies including Tata Communications, Diageo and Yahoo! are all considering how to approach failure and why mastering it is fundamental to a brand’s ability to innovate and stay ahead of the competition.But fear of wasting time, money and losing a job might hold marketers back from trying things out. Coca-Cola’s Dasani mineral water, for example, was withdrawn from the UK in 2004 after the formulation was found to contain potentially harmful levels of bromate. And McDonald’s Arch Deluxe burger failed to appeal to its audience when it was launched in the late-1990s despite a reported $150m advertising campaign.However, creating a culture where failure is accepted and used as a launchpad for ideas can boost a brand. In the 1960s, car rental company Avis launched the phrase ‘We’re number 2. We try harder’ to take on market leader Hertz. The idea was risky because it highlighted the fact that it was not number one, but it worked and ran until last year, boosting turnover for Avis. The challenge for marketers is not to avoid failure but learn how to fail in the right way, says Unilever chief marketing officer Keith Weed. “Repeated failure…
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Game on

Half the UK population are active gamers and the number of hours played has gone up 20 per cent. But with console play declining and mobile gaming on the rise, how can marketers make the most of this £45bn global market? Games consoles were once must-have items for every household. The first version of the Sony PlayStation sold more than 100 million units and became a global craze on its launch in 1994, as people lapped up a new level of gaming sophistication and entertainment in their living rooms. Now Google is rumoured to be developing an Android-powered console as Sony and Microsoft launch their PS4 and Xbox One respectively. Yet despite the recent buzz about consoles, the industry’s biggest growth area is by far mobile.The explosion of casual gaming in recent years, particularly on mobile phones, means demand for the traditional console has fallen sharply, with worldwide spending on them down 1 per cent last year despite the total gaming market rising by 6 per cent to $70.4bn (£45.6bn).This growth is being driven by mobile gaming, which surged by 35 per cent year on year, according to the latest market study seen exclusively by Marketing Week by gaming research firm Newzoo, commissioned by games distributor GameHouse.The gaming market’s transformation presents opportunities for brands aiming to reach highly engaged audiences. More than half the UK population – nearly 35 million people – are now active gamers, the research shows, with mobile, gaming on social networks and casual gaming websites among the fastest growing platforms. Almost half of these (44 per cent) agree that gaming is a more engaging activity than watching TV.Of particular interest to brands and advertisers will be the increasing amount of time that consumers are spending in a gaming environment. The study shows that on an average…
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Asda: creating brand personality

As chief marketing officer at the UK’s second largest supermarket Asda, Stephen Smith is changing the retailer’s marketing from its functional focus to one that will help its every day low prices message hit home in a market currently mired in a price war. Walking into Asda’s Leeds head office feels exactly like walking into an Asda superstore. It is the living embodiment of the brand, with product promotions that mirror those in-store running within its atrium so that the 2,500 staff in the building are in touch with what customers are experiencing. It is this brand personality that chief marketing officer Stephen Smith wants to capture better in the supermarket’s advertising and marketing communications.This week, the company announced a review of its UK advertising account, held by Saatchi & Saatchi since 2009.Smith, a native New Yorker and former ad man, arrived in Leeds to take up the role of chief marketing officer a year ago, his career having taken him from East Coast USA to Leeds via Belgium and most recently China. He joined Asda from parent group Walmart’s China business.Asda – the UK’s second largest supermarket behind Tesco with a market share of 16.9 per cent versus Tesco’s 30.5 per cent – is entering a new era. All its senior executive board are new to their roles, having joined in the past year. This, says Smith, provides an opportunity for a fresh look at the business from a newcomer’s perspective.Like its parent Walmart, Asda is a retailer staunchly dedicated to offering customers every day low prices (EDLP) rather than following the traditional high-low pricing structure found elsewhere in the grocery market. It is the commitment to EDLP that drives everything.Asda was the first supermarket to offer a price promise with its Asda Price Guarantee in 2010, promising to…
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