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Under the influence

Brands are muscling in on popular culture, engaging people in music, sport and food – and the public seem very willing to embrace the new tastemakers. Above: Smartphone maker Nokia is introducing customers to new music through playlists that make recommendations it thinks people will enjoy. The brand has musicologists in 28 countries looking out for breaking trends, emerging artists and songs to bring to users’ attentionSupermarkets sell food, broadcasters provide television shows and mobile phone companies give us the means to talk to and text each other. This may not seem out of the ordinary but a raft of brands are now trying to influence consumers beyond their original purpose by bringing hobbies, ideas and sport to the mass market and affect popular culture.Waitrose will be attempting to tweak the tastes of a nation by becoming the publisher of The Good Food Guide, while Sky has been contributing to the UK’s cycling habits via its sponsorship of Team Sky, which has helped to increase the overall number of cyclists to 15.2 million, a rise of 17 per cent since 2010. Meanwhile, smartphone manufacturer Nokia is providing suggestions on the music customers might like by using its global team of musicologists to keep an eye on trends.Urban and hip hop artists’ ability to work with brands is part of what makes them cool. They’re credible in spite of being commercial The success of Team Sky and the interest around the riders including Chris Froome and Bradley Wiggins, who won the Tour of Britain last week, has raised the profile of cycling in the UK, but it could not have been achieved without Sky’s backing.The aim of the partnership between Sky and British Cycling, which is now in its fifth year, was to make cycling a growing trend in UK sport…
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Blending into the crowd

Never say being average means being irrelevant: new research finds it could be the key to long-term brand success because consumers prefer ‘normality’ - and there are major brands proving that the theory matches the reality. Above: Heinz founder Henry J Heinz said: ’to do a common thing uncommonly well brings success’No brand strives to be average. Average is run of the mill and can be associated with mediocracy, boredom and normality. But being average could actually be the secret to long-term success, according to new research shown exclusively to Marketing Week.A study by Sign Salad carried out on GMI’s online panel reveals that 75 per cent of people agree that mid-market products are better because they can be trusted to deliver, while 78 per cent believe mid-level brands are ‘reliable and perfectly good enough’.Positioning a brand in the middle of a category may sound counterintuitive, but brands that fit in rather than stand out are more noticed because things that are average have a deeper psychological resonance than things that are special, according to Michael Bloomfield, senior semiotician at Sign Salad (see Koinophilia box).
“A stand-out, atypical product might be more likely to grab people’s attention, but an average brand would be playing the long game,” he says. “Brands like Heinz, Kellogg’s and Nescafe are not interested in gambling on fads to grab your attention. As a result, consumers have more faith in them as they are extremely reliable. That is precisely why they are still around. They have become woven into our cultural fabric.”
Marketers should be looking to ‘semiotically identify’ the most repeated signs and symbols in any given category, he says, because these are the triggers that will be most familiar to consumers and therefore encourage trust and comfort in the brand.
“Obviously, if you describe…
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Information is power

Marketing and technology teams need to work together to optimise business success in a digital world but only one in 10 marketing and IT executives believe they have got it right. Those that have successfully collaborated tell how they forge strong links. Above: The Guardian is one of the few brands to have a chief digital officer role in addition to the chief marketing and IT functions. In its case, the remit is to push its ’digital-first’ policy across departments through training, and promote best practice across the company. Predictions of doom loom ominously over marketers when it comes to technology, with most suggesting that they are vastly under-prepared for the future. All marketing is now “inherently digital” according to Forrester Research, which adds that senior marketers risk getting left behind unless they “focus on how digital can deliver the brand experience in a more relevant and richer way”.Chief marketing officers (CMOs) will begin to outspend chief information officers (CIOs) on buying new technology as early as 2017, Gartner predicts. Although most marketers would claim to be in tune with the latest tech trends and prepared for what the future has in store, new research questions the extent to which they and their IT counterparts are working together effectively on their brands’ digital strategies. The study by Accenture highlights “a disconnect” between CMOs and CIOs that “threatens the ability of companies to deliver effective customer experiences”. It shows that only one in 10 marketing and IT executives believe collaboration between CMOs and CIOs is at the right level.One brand that has been forward thinking enough to tackle this head on two years ago is financial services firm IG Group, which combined the roles of CIO and CMO. Chief marketing officer Ali Hine believes the two departments can work together harmoniously…
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Marketing the Disney way

As chief marketing officer at The Walt Disney Company EMEA and general manager for Disney Channels, Tricia Wilber is the ultimate multi-tasker, bringing the different strands of the business on to the same page, while responding to cultural change and not being afraid to take risks. Tricia Wilber has spent some of the day playing Disney’s new Infinity game on a big screen in her corner office overlooking west London. The game includes an all-star cast of Disney characters, including Pirates of the Caribbean’s Jack Sparrow, Buzz Lightyear from the Toy Story franchise and Mr and Mrs Incredible from the eponymous film.Players create a ‘toy box’, bringing their favourite characters together and letting them have their own adventures, as well as designing their own worlds they can then upload to a website for other users to play.The game itself is rather like Wilber’s job, which mixes genres and characters so that the whole is greater than the sum of its parts. As chief marketing officer of The Walt Disney Company Europe, Middle East and Africa, an executive management role, the job covers four of five of the company’s divisions, including studios, TV channels, gaming and consumer products (see ‘How The Walt Disney Company divides up’, below[1])But Wilber is also general manager of Disney Channels in the region, responsible for 61 branded TV channels reaching 100 million households in 118 countries, and including shows such as A.N.T Farm, Art Attack and the recent film Teen Beach Movie.This means Wilber has to be an exceptional multi-tasker. It is the first time that a role including chief marketing officer, the channels and licensed products has been combined, she explains. “It is a really fun and exciting role that takes up a considerable amount of time but is also a great opportunity. It’s the…
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Marketing the Disney way

As chief marketing officer at The Walt Disney Company EMEA and general manager for Disney Channels, Tricia Wilber is the ultimate multi-tasker, bringing the different strands of the business on to the same page, while responding to cultural change and not being afraid to take risks. Tricia Wilber has spent some of the day playing Disney’s new Infinity game on a big screen in her corner office overlooking west London. The game includes an all-star cast of Disney characters, including Pirates of the Caribbean’s Jack Sparrow, Buzz Lightyear from the Toy Story franchise and Mr and Mrs Incredible from the eponymous film.Players create a ‘toy box’, bringing their favourite characters together and letting them have their own adventures, as well as designing their own worlds they can then upload to a website for other users to play.The game itself is rather like Wilber’s job, which mixes genres and characters so that the whole is greater than the sum of its parts. As chief marketing officer of The Walt Disney Company Europe, Middle East and Africa, an executive management role, the job covers four of five of the company’s divisions, including studios, TV channels, gaming and consumer products (see ‘How The Walt Disney Company divides up’, below[1])But Wilber is also general manager of Disney Channels in the region, responsible for 61 branded TV channels reaching 100 million households in 118 countries, and including shows such as A.N.T Farm, Art Attack and the recent film Teen Beach Movie.This means Wilber has to be an exceptional multi-tasker. It is the first time that a role including chief marketing officer, the channels and licensed products has been combined, she explains. “It is a really fun and exciting role that takes up a considerable amount of time but is also a great opportunity. It’s the…
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A brave new world

As the UK economy shows signs of confidence, now is an opportune time for brands to consider overseas expansion. BRIC countries may seem the most obvious route, but other fast-growing markets could be a better prospect. Above: British brands have a strong appeal to overseas consumers and some brands such as fashion chain Superdry are entering franchise agreements to expand their business into fast-growing regions Marketers are not making the most of taking their brands overseas in spite of growing confidence in the UK – and they need to consider fast-growing economies in Asia, according to top brands.“In the past, the UK has tended to export to ‘traditional’ or ‘mature’ markets like the EU, which have had the greatest prospect for growth in the short - term,” says Ritu Mohan, managing director at Boots Retail Thailand. “As a consequence, less of a focus has been on larger, fast-growing markets such as Asia. The UK needs to tap into markets where there is demand for what it does best.” Although the Boots brand originated in Nottingham in 1849, it is now part of Alliance Boots, which was established in Switzerland in 2008. It has around 200 shops in Thailand where it is one of the largest pharmacy chains. Thai customers are particularly keen on its No 7 make - up brand, which was launched in the UK in 1935. Other businesses of British origin should take note, and consider launching overseas or exporting their goods, according to a report by EY (formerly Ernst & Young).“Now that confidence in the UK appears to be turning a corner, goods exporters must stop treading water and manoeuvre into the fast lanes to wards growth, mirroring the success of our most buoyant sectors, which have benefited from having very targeted export strategies,” says Mark Gregory,…
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