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Instant connection

Instagram, Vine and Snapchat, with their growing popularity, are enabling brands to use short-form video to engage consumers, but there are pitfalls to be wary of in the trend for instant marketing. Snapchat, Instagram video and Vine let people create video to share short snippets of their lives with friends and followers. But when brands become involved it could open them up to both risks and rewards. Although marketers are used to short advertising spots on TV, is this new trend towards instant marketing - content lasting less than 15 seconds delivered via social media and mobile - worth it to get the message across?Snapchat has been surrounded by negative press as people have used it to send explicit imagery. Users send pictures via mobile that can appear from between one to 10 seconds then disappear from the recipients’ phones once opened, although people can screen grab images if they are fast enough.Lynx[1], MTV UK and Doritos are just some of the first brands to try out the apps as a marketing tool, sharing short videos and exclusive pictures to drum up interest around products, launch events and the brand in general. “We are fully aware that Snapchat is popular but it does have a slightly seedy ‘sexting’ reputation for some,” says David Titman, senior brand manager at Lynx, which tested the app last month. “Being aware of this means you know what you might be getting yourself into.” When devising strategies, we listen to our social audience first. Before using Snapchat, we interacted with fans on social to gauge relevanceWorking with its digital creative agency, TMW, Lynx trialled Snapchat[2] by sending core fans exclusive content about a secret Lynx launch party, including behind-the-scenes pictures of host and television presenter Charlie Webster on a photo shoot and photographs of her…
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How to be good

In the wake of recent scandals to hit brands, public demand for businesses to operate ethically, openly and shoulder to shoulder with society has intensified. Now new research shows which brands make the grade in consumers’ eyes. What is a ‘Triple G’ brand?[1] The notion of operating as a ‘good’ business – moral, ethical and sustainable – has always been appealing to brand leaders, but more often than not a company’s profit margins and commitments to delivering shareholder value get in the way of them standing by their convictions. Now, though, the decision to run your business in a way that consumers perceive to be good may no longer be optional.New research seen exclusively by Marketing Week reveals that, thanks to a general erosion of trust in big business, consumers are placing increased importance on businesses being good, meaning it could be time for brands to put it back at the top of the agenda. It shows that brands including Volkswagen, Weetabix and Samsung are rated highly, according to 3,500 people surveyed. People were asked to rate brands on three ‘good’ measures, their actions engagement and whether they would recommend them.According to Sir Stuart Rose, chairman of Ocado and former executive chairman of Marks & Spencer[2] : “Boardroom attitudes towards corporate social responsibility have changed quite dramatically in the past two or three years. Boards are on a learning curve. You have to be responsible in business.”Rose was speaking at an event organised by The Good Relations Group to launch the research, which it commissioned from sister company Chime Insight & Engagement (CIE).Brands recently caught up in a spate of negative media stories are learning the hard way about consumers’ growing scrutiny. In January, grocery retailers including Tesco and Aldi were on the receiving end of a major consumer backlash…
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How to be a visionary marketer

Visionary marketers are challenging, risk-taking, determined and receptive and these are all traits that can be nurtured and developed. Here, learn how members of Marketing Week’s Vision 100 transformed themselves into top-class practitioners essential to their brand’s success. Businesses look towards their marketing teams for the most innovative, creative and, above all, visionary thinkers to solve their problems and drive growth. From the executives on the board to grass-roots staff, companies need marketers who have visionary abilities to spot opportunities and ‘join the dots’ invisible to others.The inaugural Marketing Week Vision 100[1] , in association with Adobe, celebrates the most visionary people working in marketing today, including those at the cutting edge of technology and marketers who have created genuine change at their brand. Marketing Week selected the list on the basis of seven criteria (see below[2]) and conducted interviews with all of the featured marketers to gain deeper insights into the principles that guide their work, their sources of inspiration and the defining ‘light-bulb’ moments of their careers.Visionary people are the product of both nature and nurture combined, according to psychologist, author and Marketing Week columnist Nathalie Nahai (see below[3]). She notes that while biology is an important determinant of a person’s creativity, there are also behaviours that marketers can adopt to become more inspirational and visionary in their outlook. The views of the Vision 100 and the different approaches to their craft provide a guide for all marketers seeking to fine-tune their creative and strategic abilities.Trust your gut… to an extentA common theme among the Vision 100 marketers is the importance of putting faith in ‘gut instinct’. The proliferation of ‘big data’ and consumer insight, as well as the need to factor in risk and return on investment, means marketers often plan their campaigns with high levels of…
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A Paralympic legacy

One year on from the London Paralympics many brands continue to underserve disabled people as a consumer base despite their spending being worth over £80bn annually. Above: Sainsbury’s, which sponsored the Paralympic Games, has also partnered with British Athletics to run the Anniversary GamesNearly 12 million people in the UK have a disability, according to the Government’s Family Resources Survey. That equates to 19 per cent of the population, or just under one in five.Looking around, that statistic might seem surprisingly high. According to Tom Hall, director of corporate partnerships at disability charity Scope, that is because people with disabilities remain largely sidelined from the high street as their consumer needs are often not met. “It is always a bit of an eye-opener when we take potential supporters to visit some of our services because they just don’t tend to see disabled people out and about,” he says.Brands’ failure to address the needs of disabled consumers could be costly, given that the Department for Business, Innovation and Skills estimates that their combined spending could be worth over £80bn annually. But Hall argues that marketers too often view the adjustments brands need to make to attract their business as a burden of legal compliance, rather than as an improvement in the customer journey that could have real commercial benefits.Since the Paralympics took place in August and September 2012, there have been plenty of positive developments around brands’ inclusivity of disabled people and according to the Office for National Statistics (ONS), more than half the population says their perception of disability improved as a result of the event. Official broadcaster Channel 4 and sponsor Sainsbury’s both extended their parasport commitments to this summer’s Anniversary Games, while retailers Debenhams and Marks & Spencer have both included disabled actors and models in their marketing…
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The five myths of marketing to mums

Brands are failing to connect with mothers as marketing communications see them as mums first rather than women with children, a tactic that does not resonate with them. There are five myths of marketing to mums, detailed below, that marketers must wake up to and overcome if they are to reach this group effectively. Research from Saatchi & Saatchi, seen by Marketing Week, surveyed 865 mothers across the UK. It found that only 23 per cent are happy with anyone other than their families calling them ‘mum’, and three out of 10 agree they are ‘me first and then a mum’. ITV director of commercial marketing and research Sarah Speake says: “As a rule, mums tend to be lumped together as one homogeneous group, which inevitably doesn’t resonate with us all. Whether a stay-at-home mum, single mum, working mum, married mum, mum of younger or older children, we all have fundamentally different requirements to make our lives easier and enable a connection or relationship. “Brands that acknowledge these differences resonate better – where both the commonality of adoration of our children and our differences as individuals are recognised.”Speake and Marketing Week editor Ruth Mortimer discussed the findings at this week’s Mumstock event, organised by Mumsnet in association with Saatchi & Saatchi.It is easy to see why brands want to target mothers. According to Boston Consulting Group, women control as much as 70 per cent of household purchases and $20tr of consumer spending worldwide.Boston Consulting also says women will be responsible for $5tr of incremental spending over the next several years – providing a greater commercial potential than the consumer economies of India and China.Saatchi & Saatchi director of strategy Richard Huntington agrees that treating mothers as one group is unhelpful for both brands and their audience.“Mum is a word that…
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Profile: Jeremy Gilley, Peace One Day

Film-maker Jeremy Gilley is on a mission to unite the world through non-profit organisation Peace One Day and is partnering brands including Unilever, Coca-Cola, Innocent and Ocado to spread the word Above: Unilever CEO Paul Polman with Peace One Day founder Jeremy GilleyAchieving world peace is not the typical aim of a deodorant targeted largely at teenage boys but ‘Make love, not war’ is the slogan accompanying Unilever’s latest Lynx product (known as Axe outside the UK). The company is running a campaign in 50 countries to promote its new Peace variant of Lynx. The idea stems from Unilever chief executive Paul Polman’s relationship with Jeremy Gilley, film-maker, former actor and founder of Peace One Day, who in 2001 persuaded all United Nations member states to sign up to Peace Day – a day of ceasefire and non-violence. Speaking to Marketing Week, Polman says this launch is more than just a funding exercise. Lynx will work with Peace One Day to help young people to positively influence their communities, culminating with Peace Day on 21 September. “It is imperative for businesses to be involved with organisations like Peace One Day, whose efforts make society function better, because when society functions better, businesses ultimately do better too,” says Polman.Polman is working with Peace One Day alongside Innocent Drinks co-founder Richard Reed, Ocado co-founder Jason Gissing and brands including F1 Lotus and Skype.Cynics may question how much impact one day of peace will have, but in 2007 Gilley achieved what many thought was impossible by persuading the Taliban in Afghanistan to stop fighting for 24 hours. As a result of the ceasefire, aid workers were able to enter areas normally plagued by violence and 1.4 million children were immunised against polio in the months that followed.“It was a beautiful moment,” says Gilley.…
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